Fan-Inspired Creative Series

This is the Way

ITSM Chronicles

Where Star Wars fan fiction meets enterprise IT service management. Real problems. Real tools. Legendary characters.

Season One Now Streaming

Season One · Six Episodes

Episode Guide

Season 01
1 of 6 Episodes Live
S01 01
▶ Live ~12 min read
This is the Way: A P1 Outage in a Galaxy Far, Far Away
3 AM. Payroll down. Authentication failing across the board. A rogue change with no rollback plan brought it all down. IG-11 (HelixGPT) finds the root cause in 22 minutes. The rest is just execution.
P1 Major Incident BMC Helix ITSM HelixGPT Change Management AIOps
BMC Helix ITSM
Helix iPaaS
HelixGPT
Read Now →
S01 02
⏳ Up Next
The Asset Has No Owner
A high-risk CI appears in the network. No owner. No documentation. No decommission date. Mando and Grogu trace it across three environments using Helix Discovery. It has been sitting there for six years.
CMDB Asset Management Helix Discovery
Helix Discovery
CMDB
Coming Soon
S01 03
◈ In Writing
The Backlog of Mandalore
3,400 unresolved tickets. An SLA breach so bad Greef Karga has stopped looking at the dashboard. Bo-Katan and Cara Dune run triage using Helix intelligent routing and find that 60% of the backlog traces back to three unfixed problems.
Service Desk AI Routing SLA Management
Helix Virtual Agent
Smart IT
In Writing
S01 04
◇ Planned
The Purge: Decommissioning the Empire's Tech Debt
Greef orders a full legacy decommission. The problem: the old systems are undocumented, unmaintained, and somehow still holding everything together. Pull the wrong thread and you bring down the whole operation.
Decommission Risk Assessment iPaaS Migration
Helix iPaaS
Change Mgmt
Planned
S01 05
◇ Planned
The Darksaber Protocol: When DR Goes Wrong
A datacenter failover drill goes badly wrong. The runbooks exist. Nobody has tested them in two years. Mando has four hours before the Senate morning session to get the galaxy's infrastructure back on its feet.
Disaster Recovery BCP Runbook Automation
Helix Runbooks
iPaaS Orchestration
Planned
S01 06
◇ Season Finale
The Covert's Code: Building a Service Catalogue from Nothing
Nobody knows what IT services actually exist, who owns them, or what they cost. Mando builds the New Republic's first service catalogue from scratch and finds the Armorer's forge has been billing the wrong cost centre since Year Zero.
Service Catalogue Cost Management ITIL 4
Helix Service Mgmt
Financial Mgmt
Season Finale
🌌
Looking ahead · Season Two
Beyond the Covert: New Characters, New Problems
Season 2 covers new ground: security operations, vendor management, DevSecOps, and what happens when AI gets incident response wrong. Episodes in development. Ideas welcome.

Why Does This Exist?

Every ITSM professional has been there. 3 AM. Alarms going off. Teams blowing up. No clear owner. The root cause buried somewhere in a pile of undocumented changes. You need someone who shows up, cuts through the noise, and does it right.

This is a fan-inspired series that maps real enterprise IT problems onto Star Wars characters - and solves them using BMC Helix ITSM, Helix iPaaS, and HelixGPT. Each episode is a story, a debrief, and a lesson you can actually use the next day.

It is unofficial. It is fan fiction. It is also one of the more honest takes on ITSM you will find anywhere.

"This is
the Way."
Din Djarin · Incident Commander
INC0047291 · New Republic IT

Fan Fiction & Full Disclosure · Star Wars, The Mandalorian, Din Djarin, IG-11, Bo-Katan Kryze, Greef Karga, Cara Dune, and all related characters and marks are the intellectual property of Lucasfilm Ltd. LLC and The Walt Disney Company. All rights reserved. Transformative fan fiction. Not affiliated with or approved by Lucasfilm or Disney. No commercial benefit derived.
ITSM Tools Credit · BMC Helix ITSM, BMC Helix iPaaS, BMC Helix AIOps, and HelixGPT are trademarks of BMC Software, Inc. All rights reserved. Tool descriptions are based on the author's professional experience with the BMC Helix platform. Not affiliated with or endorsed by BMC Software.